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At EatTasty, we are always hungry for talent..

Customer Support Internship (multilingual)

Portugal, Remote - Support (2 openings)

What we are looking for

We are looking for an energetic and highly motivated Customer Support intern responsible for follow-up of customer experience, provide an impeccable service to clients in order to retain them and ensure Customer Excellence.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Knowledge of relevant computer applications.
  • Numeric, oral and written language applications.
  • Ability to multitask and use multiple communication channels at the same time.
  • Availability to work in flexible shifts, during weekdays and weekends, with intense workflow for lunch and dinner time.
  • Portuguese, English and Spanish required.

     
  • Preferred
  • Experience in a customer facing role.
  • Experience using a Customer Support tool (Zendesk would be advantageous).
     

You’ll Get Extra Credits for

  • Knowledge of social media platforms
  • Knowledge of the startup sector, food tech and logistics / delivery

Your mindset

  • Strong work ethic and entrepreneurial spirit
  • A self-starter, keen, ambitious and hungry to get results
  • Comfortable working in a fast-paced and dynamic environment

Benefits

  • Fixed salary.
  • EatTasty food credit (for worked days).
  • A fast startup environment with constant and consistent learning.
  • 6 months contract & company laptop.


 

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